FAQ

FAQ (Frequently Asked Questions)

Do you ship internationally?
Yes, we ship across Germany and the EU.

How long does delivery take?
Germany: 2–5 business days. EU: 4–10 business days.

Can I return my product?
Yes, within 30 days if unused and in original packaging.

How can I track my order?
You’ll receive a tracking link via email once your order ships.

Do your products have a warranty?
Yes, all our products include a 1-year warranty for manufacturing defects.

How can I contact support?
Via email at support@chamello.store or call us at +49 105 78118.